Technical Support 24 x 7 x 365

Uninterrupted technical support service for proactive or reactive management of reports.
Con Service Level Agreement (SLA) e Key Performance Indicators (KPI) dedicati, per garantire la piena operabilità ed efficacia.

Resources

GTS offers customers the following professional figures:
Project Manager, Senior Network Engineer, Junior Network Engineer and Installation Technician.

Specialistic support

Management and analysis of complex problems, coordinating the advanced troubleshooting process until the desired results are achieved.

Project Management

Analysis, design, planning and implementation of the objectives of a project, with structured management of all the characteristics and evolutionary phases and in compliance with the constraints requested by the customer.

Network Resource Management

Management of network resources through the identification and classification of devices and assets, even on systems created by third parties.

Safety

Behavioral analysis and threat detection, in order to precisely identify situations that can compromise the functionality of the system from inside or outside the network.

Computer Network Design

Design of a local and geographical infrastructure using modern work tools and specific skills for customizations, integrations and management of advanced services.

Remote Support

Remote configuration and testing and assistance from our team with shared cross-platform collaboration tools.